Patient information – University of Copenhagen

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Department of Odontology > Patient information

Patient at the Copenhagen School of Dentistry

The main objective of the School of Dentistry is education of dentists and a major part of the study programme involves treatment of patients.

Treatments are performed by dental students under supervision by qualified dentists (clinical instructors) at the large education clinic.

Below you can read more about:


Procedure for patients at the School of Dentistry

  1. Preliminary examination
  2. Decision regarding offer of treatment
  3. Treatment process
  4. End of treatment

Preliminary examination and decision regarding treatment

If your are interested in becoming a patient at the School of Dentistry a preliminary examination is required. During the preliminary examination the dentist will decide whether the treatment you require is relevant for educational purporses. If not, you must contact your own dentist for treatment.

You can book an appointment for a preliminary examination by logging on to our booking system. You can log on with your NemID and choose a date and time. Confirmation will be sent to you by e-mail/text message.

The fee for a preliminary examination is DKK 200. Payment is made when you book an appointment (Dankort).

Please note, that if payment is not completed the appointment will automatically be  cancelled.

If you don't have NemID you may contact the reception in person. You will be asked to pay for the preliminary examination before your are given an appointment time.


Treatment and terms for patients

Who performs the treatments and when?

Treatments are performed by dental students under supervision of qualified dentists (clinical instructors). The treatment time is usually longer than treatment at a private dentist.

Treatments are performed on weekdays between 8.15 and 13.30.

What does a treatment include?

You will only receive a specific type of treatment and we therefore recommend that you visit your own dentist regularly for general dental service.

What is the fee?

The fee for a preliminary examination is DKK 200.

There are different prices for the different types of treatments. The dentist who performs the preliminary examination will decide what type of treatment you require.

You will be informed of the price before treatment is initiated.

Overview of treatment types and prices

Language and communication

In order for you to understand the information that is given by the dentist or the student it is required that you can communicate by either Danish or English.

Cancellation and termination of treatment

If you are unable to make it to an appointment, please let us know as soon as possible. If you have booked an appointment through the booking system, you can log on to cancel (until 48 hours prior to the appointment) or change it (until 24 hours prior to the appointment).

If you cancel before 48 hours prior to your appointment the fee will be refunded.

If you want to cancel later than 48 hours prior to the appointment, please send an e-mail to afbud-odont@sund.ku.dk or fill out the cancellation form. You may also contact Patient service on 35 32 35 90 (weekdays 7.45-8.15 and 11-12).

If you want to terminate an ongoing treatment please contact Patient Service.

If your cancel several times or if you fail to show up without notice, you will be unregistered and you will have to book a appointment for a new preliminary examination.


Pain, emergency treatment and repairs

The School of Dentistry offers first aid to pain, bleeding, loose/cracked teeth or other sudden dental problems.

If you are a registered patient undergoing treatment and your problem has occurred in connection to that treatment, please contact Reception 3 between 8 and 9 am for an appointment.

If you are a registered patient undergoing treatment and if your problem is NOT related to the undergoing treatment, please book an appointment in the booking system.

If you are not registered as a patient at the School of Dentistry, please book an appointment for emergency treatment in the booking system. A consultation for emergency treatment is DKK 400. The fee is not refundable.

Please note, that consultation for emergency treatment often only provides a temporary solution. If further treatment is needed, we will inform you of the options, either as a patient at the Dental School or at a private dentist. 


Facilities

Wardrobe

For hygienic reasons overcoats are not allowed in the clinic. You can use the lockers located at Receptions 5 and 6 on level 2. There is a fee of DKK 20, which will be returned when you collect your coat.

Parking

There is no parking on the Panum campus area, so you are advised to park in the neighborhood.

  • Parking along Nørre Allé (blue parking zone): DKK 11/hour (all hours of the day on weekdays)
  • Disabled parking is available (3 spaces) at Nørre Allé
  • Cycles must be parked in the stands along Nørre Allé

Feedback and complaints

A large number of patients are seen and treated each day at the School of Dentistry and the students and staff are dedicated to provide a good experience for the patients. Even so, if you have any concerns regarding your visit, we would like to hear from you.

If you wish to make a complaint, please send an e-mail to odont@sund.ku.dk stating:

  • Name and CPR no.
  • Date and time of your examination/treatment appointment
  • Name of the dental student/dentist/staff who treated you
  • Description of your complaint

We will reply to you as soon as possible.

If you have suggestions for improvements or if you want to send a greeting to the staff, please write to odont@sund.ku.dk Til toppen