Terms and conditions


Treatments are carried out by students under supervision of qualified dentists (clinical instructors). Treatment time is in most cases longer than treatment time at a private dentist.

Treatments are performed on weekdays between 8:15 and 13:30 and only during the semesters (the clinics are closed in July-August and have limited opening times in January).



You will only receive a specific type of treatment (the one that you have been registered for) and we therefore recommend that you visit a private dentist regularly for check-ups.



There is a fee, which will vary according to the type of treatment. The dentist who performs the preliminary examination will decide which type of treatment you need.

You will be informed of the price before the treatment is started.



Information about treatment and the process is very important and we must therefore be able to communicate directly with the patient. This can be in English or Danish. If you need a translator or an interpreter, we will not be able to take you in as a patient.

Please don’t hesitate to ask anything.


Cancellation and termination of treatment

Please let us know as soon as possible if you know that you can’t make it to an appointment.

If you have booked online, you can cancel or change your appointment in the online booking. The fee will be refunded if you cancel earlier than 24 hours before the appointment.

If you have booked in person or if you have received an appointment card/text, please call Patient Service at 35 32 35 90 (weekdays 7:45-12:00) or write to odont-afbud@sund.ku.dk – remember to give your full name and the time of the appointment.

If you cancel several appointments or if you fail to show up without notice, we will end your treatment, and you will have to book a new preliminary examination if you want to continue.

Privacy policy

According to the EU General Data Protection Regulation (GDPR), the guidelines for protection of personal data have been updated as of 25 May 2018.

Privacy Policy University of Copenhagen

For patients, the regulations in Sundhedsloven are also complied with in relation to data protection.

Sundhedsloven (in Danish only)